About Our Returns Policy
If you are not satisfied with your purchase, you can return your item(s) with the following conditions and exceptions:
- After receiving the item, contact us within 30 days with your original order number and state the reason for the return.
- Item(s) must be returned in new condition, unused and in the original packaging to be eligible for a return.
- Original shipping and handling fees are not refundable.
- If the items are in an acceptable condition, we will offer you a full refund (excluding original postage cost when applicable) for the returned item(s).
- A credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
- We are not responsible for returned packages due to incorrect shipping address issues, continued absence of the recipient or unpaid import taxes, customs duties and fees levied by the destination country.
- For information about products that can't be returned, see section 'Item Specific Return Policy'.
Item Specific Return Policy
Specific return policies exist for the items below.
Personal Protective Equipment (PPE)
- PPE items such as helmets, goggles, gloves or respirators are not returnable or replaceable unless defective or damaged.
- Contact Customer Service in the unlikely case of a defective or damaged item.
How to Return Your Item
- After receiving the item, contact us within 30 days with your original order number and reason for the return.
- Package the item(s) along with all the original packaging & accessories.
- Return the item(s) using a trackable method at the carrier of your choice.
- It can take up to 4 weeks for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 3 business days for the refund to be processed and up to 2 weeks for the refund amount to appear in your account.
Still have questions?
Call us at +(81) 06-6423-9203 or contact us on this page. We'll be happy to assist you.