Shipping & Deliveries
We ship authentic Japanese products directly from our own logistics facilities in Japan to most of the countries in the world.
All of our shipments are tracked and insured in case of proven damage or loss.
Important information during COVID-19 pandemic
The COVID-19 pandemic has forced governments and international authorities to take actions to limit the spread of the virus. Some of these unprecedented measures are city lockdowns, people movements restrictions, business closures, etc.
This has consequently affected global trade and supply chain causing delayed deliveries, major disruptions, unexpected transit halts and more.
Our shipping options and services have also been drastically limited so we had to reduce the number of countries we ship to.
Shipping methods
To deliver your goods we will use expedited shipping couriers or standard shipping services. We will choose the most appropriate service depending on the weight, value and destination of your order.
All of our logistics partners have top speed and safe international mail shipping services for sending goods internationally.
Our services also include international shipping with a tracking number for each purchase.
Please be aware that transit time will vary depending on the final destination of the order and customs policies.
Countries where we are shipping
As a result of COVID-19, we have had to reduce the number of countries we ship to, and there may also be delays, but we’re working hard to be as efficient and fast as possible!
Taxes, customs duties and fees
An international order might be subject to import taxes, customs duties and fees levied by the destination country.
These charges are the buyer’s responsibility.
Customs policies vary widely from country to country. For more information please check with your country’s customs office to determine what these additional costs might be.
Please note that when customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Tracking your parcel
*No matter which shipping method you choose tracking number will always be provided.
**Tracking numbers beginning with "RRxxxxx" can also be tracked on your National Post website.