Shipping

Economic Shipping and Expedited Shipping.

While economic shipping is free for most of the destination countries we strongly recommend to upgrade the shipping method to Expedited Shipping.

Expedited shipping is a top speed and safe international mail service with an estimate transit time of only 2 to 6 business days from Japan.

Currently we shipworldwide. Please consult our deliveries pageto know about the shipping rates.

All orders are shippedbetween 1 to 3 business days.

An international ordermight be subject to import taxes, customs duties and fees levied by thedestination country. These charges are the buyer’s responsibility.

Customs policies varywidely from country to country. For more information please check with yourcountry’s customs office to determine what these additional costs might be.

Please note that whencustoms clearance procedures are required, it can cause delays beyond theoriginal delivery estimates.

Payments

Currently we acceptpayments in US dollars (USD), Australian dollars (AUD), Canadian dollars (CAD),Krone (DKK), Euros (EUR), Pound sterling (GBP), Hong Kong dollars (HKD), NewZealand dollars (NZD) and Singapore dollars (SGD).

To display prices and payin another currency please use the currency converter on the top of the page.

Product

If your parcel has not been dispatched and you need to change orcancel your order please notify us as soon as possible. We will immediatelycancel the order or make any changes you require.

In case, your parcel hasalready been dispatched from our facilities we cannot cancel the order anymore.However, in some cases you can still return the product and get a refund.

We only source genuine and authentic items made by real Japanese brands, so you can be sure that the item you receive is the real deal.

In order to control the product traceability we make sure that all the inbound process remainsin-house. This means that all of our items are directly purchased from Japanese suppliers or manufacturers, then manually inspected and finally shipped worldwide from our warehouse in Osaka Bay.

During the inbound process no other 3rd parties are involved nor we acquire products distributed through unknown operators.

Other

Our office anddistribution center are located in Nishinomiya City, right in front of OsakaBay in Japan.

You can contact us through our contact page! We will be happy to assist you.