We offer three shipping methods; standard shipping, express saver and express priority.
The estimated transit times vary according to each shipping method and are displayed during checkout.
Currently we ship worldwide. Please consult our deliveries page to know about the shipping rates.
All orders are normally shipped from our warehouse after 1 - 3 business days of placing the order.
An international order might be subject to import taxes, customs duties and fees levied by the destination country. These charges are the buyer’s responsibility.
Customs policies vary widely from country to country. For more information please check with your country’s customs office to determine what these additional costs might be.
Please note that when customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Currently we accept payments in US dollars (USD), Australian dollars (AUD), Canadian dollars (CAD), Krone (DKK), Euros (EUR), Pound sterling (GBP), Hong Kong dollars (HKD), New Zealand dollars (NZD) and Singapore dollars (SGD).
To display prices and paying in another currency please use the currency converter on the top of the page.
Unfortunately it is not possible to cancel, add or change anything in your order, including changing payment methods or shipping information of any kind. This is because we reserve your items and start processing your order shortly after you place it.
However, if you have made a mistake or accidentally placed a duplicate order there is a 1-hour window where you can request to cancel your order. If the order has already been shipped or 60-minutes have passed, you'll need to follow our returns process.
We only source genuine and authentic items made by real Japanese brands, so you can be sure that the item you receive is the real deal.
In order to control the product traceability we make sure that all the inbound process remains in-house. This means that all of our items are directly purchased from Japanese suppliers or manufacturers, then manually inspected and finally shipped worldwide from our own warehouse in Osaka Bay.
During the inbound process no other 3rd parties are involved nor we acquire products distributed through unknown operators.
Our office and distribution center are located in Amagasaki City, right in front of the Osaka Bay in Japan.
You can contact us through our contact page! We will be happy to assist you.